Shipping and returns

Shipping

• We ship to addresses in the United States only.
• Shipping is free on orders of $75 or more, which includes every hoodie. Orders under $75 ship for $5.95.
• Your hoodie is printed to order by our production partner, Printful. Printing takes 2–5 business days. It then ships by standard US service, which usually takes 3–5 business days.
• Carrier: USPS, UPS or FedEx. Printful picks the one that suits your address, and your shipping email says which (with the tracking link). PO boxes and APO/FPO addresses ship by USPS.
• These are Printful's stated ranges, not guarantees. Peak seasons and carrier delays can add time; if your order runs late, we'll tell you.
• You'll get an email with tracking the day your order ships. Orders with more than one hoodie may arrive in separate packages.

Lost or stuck packages

If tracking hasn't moved for 7 business days, or a package is marked delivered but isn't there, email us. We'll open a claim with the carrier and, if the package is lost, send a replacement with the same number at no cost.

Wrong address

Check your address at checkout: we print and ship to what you enter. If a package comes back because the address was wrong or incomplete, we'll reship it once you confirm the address; the reshipping cost is yours.

Cancellations

Printing starts soon after you order. Email us as fast as you can: if your hoodie hasn't gone to print yet, we cancel and refund you in full. Once it's printing, it can't be cancelled. A cancelled number is retired, not reissued.

Misprints, damage and defects

If your hoodie arrives misprinted, damaged or faulty, email a photo to hello@squibsofficial.com within 30 days of delivery, with your order number. We'll have it reprinted and sent to you free, carrying the same number.

Usually you won't need to send the original back. If we ask for it (so the number stays unique), we send a prepaid label.

Size exchanges and store credit

Each hoodie is made for you and numbered, so we don't offer refunds for change of mind. If the size is wrong, you have two options within 30 days of delivery, as long as the hoodie is unworn, unwashed and as it arrived:

• Exchange. Send it back to us (return postage is yours) and we'll print your new size with the same number. You pay what the new hoodie costs us to print and ship, with no markup; we tell you the exact amount before you agree. The returned hoodie is destroyed so your number still exists once.
• Store credit. Send it back (return postage is yours) and get store credit for the full price you paid, for any future Squibs release. Its number is retired.

Start either by emailing hello@squibsofficial.com with your order number. We'll reply with the return address and next steps. The size guide on the product page lists Printful's measurements for this exact blank, so please check it before ordering.

If it sells out while you pay

There are exactly 500 numbered hoodies. We check availability before you pay, but if the last numbers are claimed in the seconds before your payment completes, your payment is refunded in full automatically and we email you. You won't be charged for a hoodie we can't make.

Contact

hello@squibsofficial.com. We answer within two business days.